Returns and Exchanges

You may return new, unopened items sold by Star Bright Kids Company within 30 days of delivery for a full refund. Items should be returned in their original product packaging. We'll also pay the return shipping costs if the return is a result of our error. Just visit our online Returns Center and we will guide you through the process and even supply you with a return mailing label you can print out.

You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.

Packing & Sending Your Return

You can pack and send your return to us in just a few simple steps.

1. Visit our online Returns Center and obtain a shipping label.
2. Pack the items along with the packing slip (the receipt included in the box with your items) securely in a box. You can use the box the items arrived in or another box, if you prefer. If you do not have the packing slip, see Lost Your Packing Slip? below.
3. Affix the shipping label to the outside of the box.
4. Leave the package for your mail carrier to pick up, or take it to a post office or shipping center.

Please note that return mailing labels obtained from our online Returns Center are valid for domestic returns only. In addition, if you use a mailing label provided by our Returns Center and your return is not the result of our error, the shipping cost of that returned item will be deducted from your refund.

Lost Your Packing Slip?

If you ordered an item that you want to return but can't find the packing slip, you can still return it via our online Returns CenterYou will be asked to select the relevant order from Your Account.

If you want to return an item that was given to you as a gift and you do not have the packing slip, you can also return it via our online Returns Center; however, you will first need to get the order number from the person who purchased the gift for you.